Amazon can be a great way to find many items that you would not ordinarily find in your local town or city. It is also a way to find certain common items for a fraction of the price that it would cost in a department store or supermarket. However, what happens if you receive a product from Amazon and it is not what you expected? How do you return a purchase from Amazon?
Go to the Return Support System
Under the Return Support System, you will see a list of your recent purchases. Select the one that you want to return and click the appropriate button. The system may ask you how many of a particular item you want to return. Once you have selected the quantity, then you should click the button to continue.
Select a reason for your return
There are many reasons why a customer may want to return an item. If you are dissatisfied with the item or if it was not as expected, then you should click that appropriate drop down menu to continue. However, if the item that you received was not as described, then you should make sure to click that particular reason and explain everything in the comments box. In many cases, the seller may have to pay your return shipping if the item that was sent was either wrong or defective.
Adding additional information in the comments box
The Amazon system will ask if you want to add additional information. For example, you may want to exchange an item or let the seller know that you would be willing to accept a discount for a damaged or wrong item. You may also want to explain the actual damage or what type of item you received. The additional information box allows buyers to fully explain what occurred during the transaction and their desired outcome.
Items purchased by Amazon.com versus by a third party seller
In most cases, Amazon.com fully explains the return process and what will occur afterwards. If a third party seller sold the item, you may have to submit an online document for approval. During this time, the seller will review your request and decide if they will accept the return.
Once they accept the return, they will either send you a prepaid label or one with the return address but no attached postage. It will be your responsibility to purchase your own return postage. Once you have received that information, you can print out the label on your computer and attach it to an envelope. Make sure to place the return authorization in the package to prevent confusion.
What if a seller doesn’t respond?
In most cases, a seller must respond to your request within two to three business days. If they fail to do so, then the buyer has the opportunity to file an A-to-Z claim. This claim applies to most Amazon purchases and allows them to step in if the return process is not moving smoothly.
Returning an item purchased on Amazon can by simple as long as you follow the appropriate steps. If you are at all confused about the process, then you should visit Amazon for more information.